Troubleshooting Epson Error Code 0x97: What You Need to Know

Epson printers are known for their reliability and high-quality prints, but like any electronic device, they can experience technical issues. One common problem that users face is Epson Printer Error Code 0x97. This error typically occurs due to hardware issues, particularly with the printer's motherboard or internal components. If you're experiencing this error, don’t worry—this guide provides detailed troubleshooting steps to help resolve Error Code 0x97 and get your printer back to working condition.

What Is Epson Error Code 0x97?

Epson Error Code 0x97 is a hardware-related issue that primarily affects Epson WorkForce series printers. It typically arises due to a malfunction in the internal components, such as:

• Motherboard failure
• Internal hardware malfunctions
• Clogged or dried ink nozzles
• Electrical surges or power supply problems

When this error occurs, you may notice symptoms like:

• The printer suddenly stops working.
• Print jobs getting interrupted.
• Flashing error lights or beeping sounds.
• The printer refusing to respond to commands.

Since this error is hardware-related, simple software fixes may not be enough. However, the following troubleshooting steps can help resolve the issue.

How to Fix Epson Printer Error Code 0x97

1. Restart Your Printer (Basic Reset)

A simple restart can sometimes resolve temporary glitches.

Steps:

1. Turn off the printer using the power button.
2. Unplug all USB cables and power cords from the printer.
3. Wait 5-10 minutes to let the printer reset.
4. Plug the cables back in and turn on the printer.
5. Try printing again.

If the error persists, move to the next step.

2. Unplug and Replug the Printer in an Alternate Manner

This method helps discharge any residual power.

Steps:

1. Turn off the printer and unplug all cables.
2. Press and hold the power button for 60 seconds.
3. While still holding the power button, reconnect the power cord.
4. Release the power button and turn the printer on.
5. Test if the printer functions properly.

3. Clean the Printer Mechanism (Inside & Outside)

Dirt, debris, or ink buildup can cause hardware malfunctions.

Steps:

1. Turn off and unplug the printer.
2. Open the printer cover to access the ink cartridges and internal components.
3. Use a soft, lint-free cloth slightly dampened with warm water or isopropyl alcohol to clean:
   • Printhead nozzles
   • Paper feed rollers
   • Ink cartridge contacts
4. Let it dry completely before turning the printer back on.
5. Run a test print to see if the error is resolved.

4. Check for Paper Jams

A stuck paper can cause error 0x97 by blocking internal components.

Steps:

1. Turn off the printer and unplug it.
2. Open the printer and carefully inspect for paper jams.
3. If you find any stuck paper, remove it gently.
4. Close the printer, reconnect it, and try printing again.

5. Perform a Printhead Cleaning (Manual or Automatic)

A clogged printhead can sometimes cause error 0x97.

Automatic Cleaning:

1. Open Epson Printer Utility (on your computer).
2. Select Printhead Cleaning from the maintenance menu.
3. Follow the on-screen instructions.
4. Test the printer.

Manual Cleaning:

1. Remove the ink cartridges.
2. Clean the printhead nozzles with a damp cloth.
3. Let it dry, then reinstall the cartridges.
4. Run a test print.

6. Update Printer Drivers & Firmware

An outdated driver may cause communication errors.

Steps:

1. Visit the Epson official website: https://www.epson.com
2. Search for your printer model.
3. Download the latest drivers and firmware.
4. Install the updates and restart your printer.

7. Use the Epson Printer Troubleshooter (Windows Users)

Windows has a built-in printer troubleshooter that can diagnose and fix issues.

Steps:

1. Open Settings on your Windows PC.
2. Go to Update & Security > Troubleshoot.
3. Select Printer and click Run the Troubleshooter.
4. Follow the prompts and apply any suggested fixes.

8. Replace the Ink Cartridges

Faulty or empty ink cartridges can sometimes trigger error 0x97.

Steps:

1. Open the printer cover and remove the existing cartridges.
2. Install a new set of genuine Epson ink cartridges.
3. Run a test print to check if the issue is resolved.

9. Perform a Hard Reset (Factory Reset)

If none of the above methods work, try resetting your printer to factory settings.

Steps:

1. Press and hold the Reset button on the back of the printer.
2. While holding it, turn on the printer.
3. Continue holding the Reset button for 15 seconds, then release.
4. Wait for the printer to restart and reconfigure it.

When to Contact Epson Support?

If none of the above steps work, you may need professional assistance.

• Visit Epson Support Online: https://www.epson.com/support
• Call Epson Customer Support: Find the official phone number for your country on their website.
• Visit an Authorized Epson Service Center for hardware repairs.

Conclusion

Epson Error Code 0x97 is a hardware-related problem that can often be resolved with basic troubleshooting, such as restarting the printer, checking for paper jams, cleaning the printhead, updating drivers, or resetting the printer. If none of these solutions work, it may indicate a serious internal hardware failure, requiring professional repair or replacement.

By following the steps in this guide, you should be able to fix Error Code 0x97 and get your Epson printer working again. If the issue persists, contact Epson Support for further assistance.